Payixay is a trading name of Emcenton Technology Limited, a company incorporated in Kenya (“Payixay”, “we”, “us”, “our”). Emcenton Technology Limited is the data controller for personal information collected through Payixay, and we are committed to protecting your privacy in line with the Data Protection Act, 2019 of Kenya. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our payment services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, business details, etc.
- Payment Information: Credit/debit card details, bank account information, and other transaction data.
- Usage Data: Information about how you interact with our website, including IP address, browser type, device information, and website activity.
- Cookies: We use cookies to enhance your experience on our website. For more details, see Section 7 (Cookies) below.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Services: Process payments, manage your account, and enhance user experience.
- To Communicate with You: Send transactional and promotional emails, updates, and customer support notifications.
- To Comply with Legal Obligations: Comply with legal and regulatory requirements.
- For Marketing and Analytics: Analyse trends, track users’ movements, and gather demographic information.
3. How We Protect Your Information
We use a combination of physical, technical, and administrative security measures to safeguard your personal data, including:
- Encryption: All sensitive data is encrypted during transmission using SSL/TLS protocols.
- Secure Servers: Our servers are protected by firewalls and regularly updated to prevent unauthorised access.
- Compliance: Card data is processed on the Payment Card Industry Data Security Standard (PCI DSS)-certified infrastructure of our technology provider to ensure secure payment processing.
4. Sharing Your Information
We may share your information with trusted third-party service providers who assist in providing our services. This includes:
- Payment Processors: To process transactions and manage your account.
- Legal Authorities: If required by law or to protect our rights or the rights of others.
We do not sell or rent your personal information to third parties.
5. Data Retention
We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, regulatory, or accounting requirements. When no longer needed, your personal information will be securely deleted.
6. Your Rights
In accordance with the Data Protection Act, 2019 (Kenya), you have the right to:
- Access: Request a copy of your personal data that we hold.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to certain exceptions.
- Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in the email.
To exercise these rights, please contact us at info@payixay.com or +254 723 066 366.
7. Cookies
We use cookies to improve your experience on our website. Cookies are small data files stored on your device that help us personalise your experience and analyse website traffic. You can control or disable cookies through your browser settings.
8. International Data Transfers
Your information may be transferred to and stored on servers located outside of your country of residence. By using our services, you consent to this transfer and processing of your personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be reflected at the top of this policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Data controller: Emcenton Technology Limited, trading as Payixay, Nairobi, Kenya
Phone: +254 723 066 366
Email: info@payixay.com
Questions about this policy: info@payixay.com.