How can we help?
Search answers about accounts, payments, settlement, pricing and integration.
How do I apply for an account?
Apply online with your business details. We review the application and send a secure link for documents. We confirm a decision once checks are complete; submitting an application does not guarantee approval.
Which documents do I need?
Typically your certificate of incorporation, registry extract showing directors and shareholders, IDs and proof of address for directors and beneficial owners, licences where applicable, a recent bank statement, and your website and its published policies.
Which cards can I accept?
Visa and Mastercard credit, debit and prepaid cards, plus other supported schemes such as American Express and JCB depending on your account.
Do you support refunds and chargebacks?
Yes. You can issue full or partial refunds. If a customer disputes a payment, we notify you and help you respond under card-scheme rules.
How and when am I paid?
On the cycle agreed in your merchant agreement, net of fees and any rolling reserve, in USD to your bank account or in USDT (TRC-20) to your wallet.
What is a rolling reserve?
A small percentage of processing held for an agreed period to cover refunds and chargebacks, then released back to you. It is not a fee.
How is Payixay priced?
A percentage of processed card volume, agreed per merchant based on your business, volumes and risk. Use the calculator to estimate your payout.
What are your support hours?
Email support is available 24/7. Phone support runs Monday to Friday, 9:00 to 18:00 EAT, and our office is open Monday to Friday, 9:00 to 17:00 EAT.
What is a payment gateway and how does it work?
A payment gateway is the technology that securely connects your website or app to payment networks so you can accept customer payments. It captures payment details, encrypts them, and sends them to the card issuer for authorisation before funds are settled.
Can Payixay accept payments in multiple currencies?
Yes. Customers can pay by card in USD, EUR or GBP, and you can choose settlement in USD to your bank account or in USDT (TRC-20) to your wallet.
How safe are payments processed through Payixay?
Card data is processed on our technology provider’s PCI DSS-certified infrastructure, with encryption, tokenisation, 3-D Secure authentication and risk monitoring to help reduce fraud.
What does USD to USDT conversion mean?
It means exchanging US dollars (or EUR or GBP) for USDT, a stablecoin designed to track the US dollar, on the TRON network (TRC-20), and back. Payixay does not guarantee USDT parity with the US dollar.
How long does it take to receive funds after a sale?
Funds are settled on the cycle agreed in your merchant agreement, net of fees and any rolling reserve. Your settlement cycle is confirmed before you go live.
Can I combine card payments and USDT?
Yes. Your customers pay by card, and you can choose to receive settlement in USD or in USDT (TRC-20). Separately, we can convert USD, EUR or GBP to USDT, or USDT back to these currencies, on request.
How does USDT conversion work?
You request a quote, we confirm a firm rate and any fee, and nothing happens until you confirm. USDT is then sent to your designated TRC-20 wallet, or USDT is converted back and paid to your bank account.
Is it easy to integrate Payixay into my website or app?
Yes. The hosted payment page needs minimal development, or you can build a custom checkout with our REST API and webhooks. You can test everything in the sandbox before going live.
Still have questions?
Our support team is available by email 24/7, and by phone Monday to Friday, 9:00 to 18:00 EAT.