These Payment Terms govern your use of the services provided by Payixay. By accessing or using our payment platform and related services, you agree to comply with these Payment Terms and all applicable laws. If you do not agree with these Payment Terms, you must not use our services.
1. Introduction
Payixay (“we”, “us”, “our”) provides secure payment gateway services to merchants and businesses globally. These Payment Terms govern your access to and use of our website, platform, and payment processing solutions.
2. Services Provided
Payixay offers a comprehensive suite of online payment solutions, including:
- Merchant account setup and payment processing
- Transaction management
- Settlement services
- Fraud detection and prevention
- Payment data management tools
- Multi-currency support
These services are available to merchants who meet our eligibility requirements.
3. Payment Terms Eligibility
To use Payixay’s services, you must:
- Be at least 18 years old
- Provide accurate and complete information during registration
- Comply with all applicable laws and regulations
- Maintain your merchant account in good standing
We reserve the right to suspend or terminate accounts that violate these Payment Terms.
4. Account Registration
Merchants must create a Payixay account to access our online payment solutions. During registration, you agree to provide accurate information about your business, including:
- Business name and contact details
- Bank account information
- Valid identification and supporting documents (KYC compliance)
You are responsible for maintaining the confidentiality of your account information and all activities under your account.
5. Payments and Fees
- Transaction Fees: Clearly outlined per your merchant agreement.
- Currency Conversion Fees: Applied to international payments where relevant.
- Additional Charges: Any extra fees will be communicated as part of your service agreement.
All fees are subject to change with prior notice.
6. Merchant Responsibilities
Merchants must:
- Ensure products/services comply with all laws
- Avoid fraudulent or unauthorized transactions
- Maintain secure systems and protect customer data
- Provide excellent customer service
Payixay is not responsible for disputes between merchants and customers.
7. Refunds and Disputes
Refund requests follow our Refund Policy. Payment disputes should be resolved between the merchant and customer, with Payixay providing support when necessary.
8. Data Protection and Privacy
Your use of Payixay services is governed by our Privacy Policy, which details how we collect, store, and protect data.
9. Security
Payixay maintains robust security measures including SSL encryption, secure payment protocols, and PCI DSS compliance. Merchants are responsible for securing their accounts and devices.
10. Limitation of Liability
Payixay is not liable for:
- Loss of data, profits, or business opportunities
- Issues from third-party services
- Errors or failures outside our control
Our total liability is limited to the amount paid for the service in question.
11. Termination
Accounts may be suspended or terminated if you violate these Payment Terms or engage in fraudulent activity. Merchants may terminate their accounts by contacting us.
12. Modifications to Terms
We may update these Payment Terms at any time. Changes will be posted here, and it is your responsibility to review them regularly.
13. Governing Law
These Payment Terms are governed by the laws of Kenya. Disputes will be resolved in courts located in Nairobi, Kenya.
14. Contact Us
For questions regarding these Payment Terms:
- Phone: +254 723 066 366
- Email: info@payixay.com
